Telecom Egypt - 6 October City Central

Telecom Egypt - 6 October City Central First district, first section., Cairo 6 October City
1 1 (one review)
0 hearted
Information
Category Telecommunications
Region: 6 October City
Address First district, first section.

Reviews by people who tried Telecom Egypt - 6 October City Central

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  •   (Horrible)
    a year ago

    I have so many horrible stories about this place. This is what happens when a government entity is allowed to have a monopoly over public services.

    When I first got my phone line I told them that I wanted Caller ID and checked the box for it. I went back a month later to pay my bill and asked the lady why I still did not have Caller ID. She said that I never requested it. I asked her to get the form that I filled out when I got the phone line so that she would see that I requested it. After about an hour she brought back the form and there was clearly a check mark on Caller ID. She refused to fix it however and said that the instructions said place an "X" there not a checkmark.

    I went to the manager and told him what happened and he told her to fix it and give me caller ID. She went to his office and argued with him for a half hour about it rather than just listening to his instructions.

    After about 2 hours at the office I finally had Caller ID. That is great. The problem is my phone line had so much static on it that it was useless. DSL was out of the question.

    The manager acknowledged that the phone line leading from the main box to my apartment was bad and needed to be replaced. Nobody in my building has a reliable phone line because all of the cables leading to our building are bad. He said it would take too much work to fix though and that he would not send any technician to deal with it.

    I disconnected both my phone line and DSL and was using a 3G connection with Vodafone for almost a year. We eventually got our neighbor's permission to run a cable from his box to ours and so far everything has been okay. When we did this though one of the Egypt Telecom technicians came complaining that we did not get his permission to do it first. Why he didn't do the same thing a year ago God only knows. I made dozens of trips to the central because of this issue and wasted who knows how many pounds in cab fare.

    I do not think there is one decent central in all of Egypt. I would be shocked to find one.

    I have so many horrible stories about this place. This is what happens when a government entity is allowed to have a monopoly over public services. When I first got my phone line I told them that I wanted Caller ID and checked the box for it. I went back a month later to pay my bill and asked the lady why I still did not have Caller ID. She said that I never requested it. I asked her to get the form that I filled out when I got the phone line so that she would see that I requested it. After about an hour she brought back the form and there was clearly a check mark on Caller ID. She refused to fix it however and said that the instructions said place an "X" there not a checkmark. I went to the manager and told him what happened and he told her to fix it and give me caller ID. She went to his office and argued with him for a half hour about it rather than just listening to his instructions. After about 2 hours at the office I finally had Caller ID. That is great. The problem is my phone line had so much static on it that it was useless. DSL was out of the question. The manager acknowledged that the phone line leading from the main box to my apartment was bad and needed to be replaced. Nobody in my building has a reliable phone line because all of the cables leading to our building are bad. He said it would take too much work to fix though and that he would not send any technician to deal with it. I disconnected both my phone line and DSL and was using a 3G connection with Vodafone for almost a year. We eventually got our neighbor's permission to run a cable from his box to ours and so far everything has been okay. When we did this though one of the Egypt Telecom technicians came complaining that we did not get his permission to do it first. Why he didn't do the same thing a year ago God only knows. I made dozens of trips to the central because of this issue and wasted who knows how many pounds in cab fare. I do not think there is one decent central in all of Egypt. I would be shocked to find one.

    Telecom Egypt - 6 October City Central

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